Delete your Vayvi account
Vayvi lets you request deletion in the app or from this page if you no longer have access to the app. Deletion covers your account and personal data associated with it, subject to the limited shared-family and legal retention cases described below.
Delete from the app
- Open Vayvi and go to More → Settings.
- Select Delete account.
- Complete the identity check and confirm the permanent deletion.
Request deletion without the app
Email us from the address used for your Vayvi account. Include the account email and say that you want the account and associated personal data deleted. We may ask for additional information only when needed to verify that the account belongs to you.
If the email button does not work, write to privacy@vayvi.app with the subject “Vayvi account deletion request.”
What is deleted or retained
Deletion removes your sign-in account, personal profile, notification tokens, and data that belongs only to your account. Records you contributed to a family shared with other authorized caregivers may remain with that family so its care history is not destroyed; your account identity is removed from those records. Limited records may also be retained where required for security, fraud prevention, dispute resolution, or law. Backup copies expire through the normal backup-retention cycle.
If you are the only administrator of a shared family, Vayvi may require you to transfer ownership or delete the family before the account can be removed.
Subscriptions
Deleting Vayvi does not cancel an app-store subscription. Cancel it separately in your Google Play or Apple subscription settings to prevent future renewal.
See the Vayvi Privacy Policy for more information about data handling and your privacy rights.